In short
You can sell a house that still has a mortgage: the loan is paid off from the sale proceeds at closing and you keep what is left. Federal rule 12 CFR 1026.36(c)(3) requires the creditor, assignee or servicer to send an accurate payoff statement within a reasonable time and in no case more than seven business days after your written request. Check the loan for a prepayment penalty: federal rules cap it at 2 percent in the first two years and 1 percent in the third.
How does the payoff work?
In an ordinary sale the buyer does not take over your loan: the balance is settled from the proceeds and the remainder is yours after other closing items. A few loans can be assumed by a buyer, which is a separate process: see assumable mortgages.
The federal rule asks for the balance needed to pay the loan in full on a specified date. Ask for a statement dated near your expected closing, and ask for a new one if the closing date moves.
How do I get a payoff statement?
12 CFR 1026.36(c)(3) applies to a consumer credit transaction secured by the consumer’s dwelling. The key points:
- Who must provide it. A creditor, assignee or servicer must provide an accurate statement of the total balance needed to pay the obligation in full as of a specified date.
- How fast. Within a reasonable time and in no case more than seven business days after receiving a written request from you or from anyone acting for you, such as your agent or a title or escrow company.
- When it can take longer. Where the provider cannot meet that window, the statement is due within a reasonable time. The rule lists a loan in bankruptcy or foreclosure, a reverse mortgage or shared appreciation mortgage, and natural disasters or similar circumstances.
- Who is excused. A creditor or assignee that does not currently own the mortgage loan or the servicing rights is not required to provide it under this paragraph.
The Consumer Financial Protection Bureau also states that small servicers must provide a payoff balance within 7 business days of a written request. Put your request in writing and keep a copy, so the clock is documented. Ask for the figure early, because the largest deduction from your proceeds is the payoff. See the cost of selling a house for the full list of seller costs.
Does my loan have a prepayment penalty?
Many loans do not. Where a penalty exists, 12 CFR 1026.43(g) limits it for covered mortgages. A prepayment penalty is allowed only when the rate cannot increase after closing, the loan is a qualified mortgage under the listed rules and it is not a higher-priced mortgage loan. It must not apply after the three-year period following closing and cannot exceed these shares of the balance prepaid:
| Time after closing | Maximum penalty |
|---|---|
| First two years | 2 percent of the balance prepaid |
| Third year | 1 percent of the balance prepaid |
| After year three | None |
Look at the note you signed, or ask your servicer in the same written request as your payoff. Loans that were not subject to the rule, or older loans, are governed by their own terms, so read the document rather than assuming.
What if I owe more than the house will sell for?
Then the proceeds will not cover the payoff. No source Payotte read gives a standard remedy, so talk to your servicer first. If you are behind on payments, see the foreclosure rules by state. Payotte does not give advice on a specific case.
Is the sale taxable?
If your servicer held an escrow account, see escrow accounts for how it works. The sale can create a taxable gain: for your main home the IRS excludes up to $250,000 of gain, or $500,000 for a married couple filing jointly, when you meet the ownership and use tests in Publication 523. Details are in capital gains on a home sale.
What does a seller do, step by step?
- Find your loan servicer’s name on a recent statement.
- Send a written request for a payoff statement for a date near your expected closing.
- Ask whether the note contains a prepayment penalty.
- Give the statement to your agent or closing agent so the payoff appears on the settlement statement.
- After closing, check that the loan shows as paid in full.
Where states differ
The payoff rules above are federal and apply nationwide. States decide whether an attorney handles the closing, who pays transfer taxes and what you must disclose. See the seller disclosure table, the transfer tax table and the page of your state. If you also plan to buy, read selling and buying at the same time.
Frequently asked questions
Can I sell my house before the mortgage is paid off?
Yes. The loan is paid from the sale proceeds at closing, and you receive the remainder.
How long does my servicer have to send a payoff statement?
No more than seven business days after your written request under 12 CFR 1026.36(c)(3), with the exceptions listed above.
Does the buyer take over my mortgage?
Normally no. Only an assumable loan can be taken over, and then only with the servicer’s approval. See assumable mortgages.
Is a prepayment penalty legal?
For covered mortgages, only within the limits in 12 CFR 1026.43(g): a qualified, non-higher-priced loan with a rate that cannot increase, at most 2 percent in the first two years and 1 percent in the third.
Do I owe tax on the sale?
Only on gain above the exclusion, if any. Qualifying sellers of a main home can exclude up to $250,000, or $500,000 if married filing jointly.
General information drawn from the official sources cited and dated on this page. It is not legal, tax or financial advice: for your own situation, ask a licensed professional.
More selling guides
Sources
- 12 CFR 1026.36, Prohibited acts or practices and certain requirements for credit secured by a dwelling (Cornell LII) (consulted October 20, 2026)
- 12 CFR 1026.43, Minimum standards for transactions secured by a dwelling (Cornell LII) (consulted October 20, 2026)
- What is a payoff statement? (Consumer Financial Protection Bureau) (consulted October 20, 2026)
- Publication 523 (2025), Selling Your Home (IRS) (consulted October 20, 2026)